In this two-day course, you learn to investigate, analyze, and determine issues that might occur with all the different components of VMware Workspace ONE® UEM. Understanding how to effectively troubleshoot product issues enables administrators to understand how product services communicate and function—in turn optimizing service and software health management. Troubleshooting is the backbone of service maintenance and management.

By the end of the course, you should be able to meet the following objectives:
• Summarize basic troubleshooting methodology
• Outline common troubleshooting techniques in the Workspace ONE UEM Console
• Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM
Console
• Summarize common troubleshooting strategies for Workspace ONE UEM managed devices
• Outline common application management troubleshooting techniques in the Workspace ONE UEM Console
• Summarize common troubleshooting techniques for email management in the Workspace ONE UEM Console
• Explain common troubleshooting approaches for the Workspace ONE UAG platform and individual edge services
• Outline useful troubleshooting tools like Self-service Portal and VMware Workspace ONE® Assist™

Workspace ONE administrators, account managers, solutions architects, solutions engineers, sales engineers, technical support engineers, and consultants.

This course requires completion of one of the following courses:
• VMware Workspace ONE: Skills for UEM [V21.x]
OR
• VMware Workspace ONE: UEM Bootcamp [V21.x]

1 Course Introduction
• Introductions and course logistics
• Course objectives
2 Fundamentals of Troubleshooting UEM
• Outline software troubleshooting logic and support
methods
• Explain how knowing the core components process
flows can help troubleshoot product issues
• Explain how knowing the integrated components
process flows can help troubleshoot product issues
• Identify different Workspace ONE UEM log files
3 UEM Console Troubleshooting
• Outline the best practices for UEM console issue
troubleshooting
• Identify common group management and
assignment-related issues
• Outline common UEM console system setting and
roles issues
• Understand how analytic events can be used to
identity platform errors
• Summarize the steps of collecting and analyzing
Workspace ONE UEM console logs
4 Integration Troubleshooting
• Outline the common enterprise integrations in
Workspace ONE UEM
• Outline the common troubleshooting techniques for
the VMware AirWatch® Cloud Connector™
• Troubleshoot issues related to Directory Services
integration
• Identify directory user and groups synchronization
issues
• Troubleshoot issues related to certificate authority
integration
• Explain VMware Workspace ONE® Access™
integration and VMware Workspace ONE®
Intelligent Hub troubleshooting techniques
5 Endpoint Troubleshooting
• Compare the endpoint connection topology in
Workspace ONE UEM
• Outline useful tools and resources for endpoint
troubleshooting
• Summarize the best practices for device enrollment
troubleshooting
• Explain device connectivity troubleshooting
techniques
• Understand how to identify and resolve profilerelated issues
• Identify common compliance policy issues and
potential root causes
6 Application Troubleshooting
• Understand different types of applications and
troubleshooting scoping questions
• Review application management configurations
• Summarize the general tools and resources for
application troubleshooting
• Describe the general logic of troubleshooting public
applications
• Understand Internal application issues and potential
causes.
• Explain purchased application troubleshooting
techniques
7 Email Troubleshooting
• Review different email architecture and workflows
• Summarize common errors associated with email
profiles
• Identify tools and resources for email
troubleshooting
• Explain VMware AirWatch® Secure Email Gateway™
on UAG troubleshooting techniques
• Outline PowerShell integration issues and
techniques to address them
8 UAG And Edge Service Troubleshooting
• Review UAG architecture and edge service
workflows
• Understand UAG general configurations
• Explain how to utilize UAG-related troubleshooting
tools and recourses
• Identify and resolve common Content Gateway on
UAG issues
• Summarize VMware Tunnel™ on UAG
troubleshooting techniques
9 Additional Troubleshooting Tools
• Describe how Self-service Portal helps
administrators and empowers end-users to solve
issues
• Understand how Workspace ONE Assist can help
endpoint troubleshooting